1. The client (that’s you!) only engages the services of Red Tape Translation for written translation once payment has been transacted.
2. Translation may be completed by Kathleen Parker or by a translator instructed by her.
3. Translations requiring certification will be completed by a qualified, court-sworn translator.
4. Documents sent to Red Tape Translation for quote may only be viewed by Kathleen Parker, the translator performing the translation (if not Kathleen Parker) or a translator engaged to proofread the translation, and any employee of Kathleen Parker’s that may be responsible for part or all of its administration.
5. Work commences only once payment has been received in full, unless otherwise agreed.
6. Electronic copies of translations or their source documents may be stored on computer or cloud systems by Kathleen Parker or another translator. These documents can be deleted upon request once payment has been received and the client has acknowledged receipt of the translation. This means, however, that if a client requests a copy of a previous translation at a later date, the translation must be completed from scratch and paid for accordingly.

First, some definitions

1. Personal data: any piece of information concerning an identifiable person, including their factual circumstances. These may include name, postal address, e-mail address, telephone number, communication ID (e.g. Skype, Hangouts), and other details you leave in notes or send as attachments. The personal data may be sensitive in nature (e.g. you might attach a medical report for translation).

2. Processing: this means working with these pieces of personal data on your behalf. This could include collection, storage (including cloud-based), amendment, transfer, translation, proofreading, discussion or deletion.

The Data Protection Policy

1. Kathleen Parker takes data protection issues seriously and strives to protect customer rights.
2. Kathleen Parker processes personal data only with customer consent or if a legal provision allows it. Personal data is only processed in a way necessary for responding to inquiries and processing orders, and, if necessary, only after the client has consented to this voluntarily.
3. Personal data will be stored for as long as necessary to perform service or maintain the relationship desired by the customer. The customer can request deletion of personal data at any time following delivery of the service requested. Mandatory data retention periods (e.g. for tax purposes) remain unaffected by this provision.
4. Personal data is processed by Kathleen Parker, her employee/s and/or other authorised representatives or translators commissioned by her, all of whom are contractually obligated to treat personal data in compliance with this policy and with statutory provisions.
5. Kathleen Parker has set up organisational and security measures to protect your data from unauthorised access or misuse. These measures are updated regularly in line with relevant statutory provisions.
6. To find out more about how this website processes your personal data, read my Data Privacy Policy (https://www.redtapetranslation.com/data-privacy-policy/).
7. At any time, the customer can request information at no charge about the information stored or the security measures taken by Kathleen Parker. Incorrect entries can be rectified. Data stored unnecessarily can be deleted upon customer request. A simple email request is fine.

For more information, please contact Kathleen Parker: e-mail info@redtapetranslation.com, tel: 030 2089 6634, postal address: Red Tape Translation, c/o Factory Berlin, Rheinsberger Str. 76/77, 10115 Berlin.