1. The client (that’s you!) only engages the services of Red Tape Translation for written translation once payment has been transacted.
2. Translation may be completed by Kathleen Parker or by a translator instructed by her.
3. Translations requiring certification will be completed by a qualified, court-sworn translator.
4. Documents sent to Red Tape Translation for quote may only be viewed by Kathleen Parker, the translator performing the translation (if not Kathleen Parker) or a translator engaged to proofread the translation, and any employee of Kathleen Parker’s that may be responsible for part or all of its administration.
5. Work commences only once payment has been received in full, unless otherwise agreed.
6. Electronic copies of translations or their source documents may be stored on computer or cloud systems by Kathleen Parker or another translator. These documents can be deleted upon request once payment has been received and the client has acknowledged receipt of the translation. This means, however, that if a client requests a copy of a previous translation at a later date, the translation must be completed from scratch and paid for accordingly.