Take a Translator

1. The client (that’s you!) only engages the services of Red Tape Translation for translation and/or interpreting once payment has been transacted.
2. The translation and/or interpreting services may be provided by Kathleen Parker or by another translator and/or interpreter instructed by her.
3. The fee for interpreting on-site is 75 EUR per hour, including VAT, with a minimum callout fee of one hour.
4. The client and Red Tape Translation must agree upon a proposed date and time for the appointment in advance.
5. Red Tape Translation will travel to any address within the Berlin AB Metro area, within the Frankfurt am Main city zone, and within the Münich Inner District. Extra fees may apply for appointments held outside of this area.
6. Red Tape Translation’s fee for interpreting consists of a minimum callout fee for the first hour, agreed upon in advance by Red Tape Translation and the client. If the appointment takes longer than one hour, Red Tape Translation calculates additional time in blocks of 15 minutes and charges it at the same hourly rate.
7. The client is made aware that Red Tape Translation only offers translating/interpreting services. Red Tape Translation does not offer legal advice. Red Tape Translation therefore accepts no liability for the outcome of the client appointments with German authorities or for the further progress (or lack thereof) of the client’s case.
8. If necessary, the client should seek his or her own legal advice.
9. The client must pay the minimum callout fee prior to the appointment.
10. Payments made to Red Tape Translation are non-refundable, except if Red Tape Translation is unable to attend and no suitable alternative appointment can be found.
11. If the client cannot attend an appointment or reschedules the appointment, the client has to inform Red Tape Translation at least 1 full working day before the scheduled time of the appointment. The client can then use the pre-booked payment for another appointment. If the client fails to inform Red Tape Translation at least 1 full working day before the scheduled appointment, the payment will be forfeited. Working days are Monday – Friday. This means appointments scheduled for Mondays must be cancelled or rescheduled during the day on the Friday prior, or the fee will be forfeited.
12. Some German authorities may request a power of attorney which authorises the interpreter/translator to be present while a case being discussed. In this case, Red Tape Translation will provide the client with a suitable power of attorney. If the client does not sign it, the case worker may refuse to allow the interpreter/translator to attend. In this case, the minimum callout payment won’t be refunded to the client.