1. The client (that’s you!) only engages the services of Red Tape Translation for coaching and/or translation once payment has been transacted.
2. Coaching and/or translation may be provided by Kathleen Parker or by another coach instructed by her.
3. The fee for coaching is 75 EUR per hour, with a minimum purchase of one hour, paid in advance.
4. The client uses no fewer than 20 minutes of coaching time in one scheduled session.
5. The fee for coaching is non-refundable. However, clients may use coaching credit no longer needed towards other Red Tape Translation services such as written translation, Take a Translator or telephone interpreting.
6. The use of Hire a Coach takes place at a mutually convenient time, organised in advance by Kathleen Parker and the client.
7. Kathleen will do her best to accommodate urgent requests but cannot guarantee round the clock or immediate availability to coach a client. Coachings do not take place on weekends, public holidays, or outside the hours of 8am and 6pm on weekdays unless agreed upon in advance.
8. If a client cannot be reached at the agreed time for the coaching, Kathleen will keep herself available by phone or Skype for 30 minutes. If the client does not make contact within 30 minutes, Kathleen will deduct 30 minutes of time from the client’s prepaid hour and the client can then contact her to reschedule an appointment to use up any remaining minutes.
9. Kathleen Parker only offers general information on topics related to German bureaucracy and life in Germany. Kathleen Parker does not offer legal advice, tax advice, insurance advice or any other sort of advisory service governed by § 2 Abs. 1 RDG (Rechtsdienstleistungsgesetz). Kathleen Parker therefore accepts no liability for the outcome of client appointments with government authorities or for the further progress (or lack thereof) of a client’s case.
10. Telephone, in-person or Skype conversations in which Kathleen Parker is present must not be recorded for any purpose without Kathleen Parker’s express written consent.

First, some definitions

1. Personal data: any piece of information concerning an identifiable person, including their factual circumstances. These may include name, postal address, e-mail address, telephone number, communication ID (e.g. Skype, Hangouts), and other details you leave in notes or send as attachments. The personal data may be sensitive in nature (e.g. you might attach a medical report for translation).

2. Processing: this means working with these pieces of personal data on your behalf. This could include collection, storage (including cloud-based), amendment, transfer, translation, proofreading, discussion or deletion.

The Data Protection Policy

1. Kathleen Parker takes data protection issues seriously and strives to protect customer rights.
2. Kathleen Parker processes personal data only with customer consent or if a legal provision allows it. Personal data, including that of a sensitive nature, is only processed in a way necessary for responding to inquiries and processing orders, and only after the client has consented to this voluntarily. When you tick the box agreeing to the privacy policy before you submit information on this contact form, you consent to the processing of your personal data in a lawful, fair and transparent manner.
3. Personal data will be stored for as long as necessary to perform service or maintain the relationship desired by the customer. The customer can request deletion of personal data at any time following delivery of the service requested. Mandatory data retention periods (e.g. for tax purposes) remain unaffected by this provision.
4. Personal data is processed by Kathleen Parker, her employee/s and/or other authorised representatives or translators commissioned by her, all of whom are contractually obligated to treat personal data in compliance with this policy and with statutory provisions.
5. Kathleen Parker has set up organisational and security measures to protect your data from unauthorised access or misuse. These measures are updated regularly in line with relevant statutory provisions.
6. To find out more about how this website processes your personal data, read my Data Privacy Policy (https://www.redtapetranslation.com/data-privacy-policy/).
7. At any time, the customer can request information at no charge about the information stored or the security measures taken by Kathleen Parker. Incorrect entries can be rectified. Data stored unnecessarily can be deleted upon customer request. A simple email request is fine.

For more information, please contact Kathleen Parker: e-mail info@redtapetranslation.com, tel: 030 2089 6634, postal address: Red Tape Translation, c/o Factory Berlin, Rheinsberger Str. 76/77, 10115 Berlin.