Terms and Conditions: Life Admin

1. The client (that’s you!) engages the services of Kathleen Parker for telephone interpreting and/or translation help by Skype or phone.
2. The Life Admin service may be provided by Kathleen Parker or by another interpreter or translator instructed by her.
3. Life Admin is suitable for general communication by phone, email or post in German and/or English. For matters that are legal or highly technical in nature, or that involve a legal dispute, Kathleen recommends consulting a lawyer, or a specialised, court-sworn interpreter.
4. The fee for Life Admin is 49 EUR per hour, with a minimum purchase of one hour, paid in advance. ALGI/II recipients and registered students can use Life Admin for 35 EUR per hour.
5. A minimum of 15 minutes will be used for each Life Admin task. If a client's balance falls below 15 minutes, we will send a payment link to buy another hour before the service can be used again.
6. The fee is non-refundable. However, if clients have more than 15 minutes of time left over, they can allocate this Euro value to other Red Tape Translation services.
7. Life Admin services are performed at a convenient time for the Life Admin assistant. If the client requires the work to be performed by a specific deadline, this will be agreed upon in advance.
8. Kathleen will do her best to accommodate urgent requests but cannot guarantee round the clock or immediate availability to make phone calls or perform admin services. Tasks generally get done within business hours.
9. Cancellation/rescheduling: If a client has to cancel or reschedule a session booked, they should do so at least 1 business day in advance to avoid forfeiting the entire fee paid for the session booked. The long version: When you book Life Admin, your Life Admin assistant sets the time aside to focus on your tasks. This means they can’t take on any other work during the allotted time. If you don't show up, your assistant still needs to be paid. For this reason, we have a strict cancellation policy for Life Admin. You can reschedule up to one business day in advance and keep your credit, but if you simply don't show up, you'll forfeit your credit for the session that you booked.
10. If the client schedules an appointment with a Life Admin assistant but cannot be reached at the agreed time, the Life Admin assistant will keep him/herself available by phone or Skype for 30 minutes. If the client does not make contact within this time, they forfeit the Life Admin fee paid for the entire duration of the appointment. The long version: Sometimes things go wrong or internet connections fail. Rest assured that if we can't reach you online, we will contact you by phone. Either way, we'll be sure to stay available for you, both online and via phone (on +49 30 2089 6634), for 30 minutes after the start time of our scheduled session.
11. Kathleen Parker only offers translating/interpreting services. Kathleen Parker does not offer legal advice or any other sort of advisory services under Life Admin. Kathleen Parker therefore accepts no liability for the outcome of client phone calls.
12. Some German authorities or organisations (for example, the Agentur für Arbeit or banks) may ask identity questions while on a call. They may also request a verbal power of attorney statement from the client, authorising the interpreter to participate in the conversation. If the client does not give verbal consent, the third party may refuse to continue with the call while the interpreter is on the line. In this case, the minimum 15-minutes used for the session will not be refunded to the client.
13. Telephone or video conversations in which a Life Admin assistant is present must not be recorded for any purpose without Kathleen Parker’s express written consent.

First, some definitions

1. Personal data: any piece of information concerning an identifiable person, including their factual circumstances. These may include name, postal address, e-mail address, telephone number, communication ID (e.g. Skype, Hangouts), and other details you leave in notes or send as attachments. The personal data may be sensitive in nature (e.g. you might attach a medical report for translation).

2. Processing: this means working with these pieces of personal data on your behalf. This could include collection, storage (including cloud-based), amendment, transfer, translation, proofreading, discussion or deletion.

The Data Protection Policy

1. Kathleen Parker takes data protection issues seriously and strives to protect customer rights.
2. Kathleen Parker processes personal data only with customer consent or if a legal provision allows it. Personal data, including that of a sensitive nature, is only processed in a way necessary for responding to inquiries and processing orders, and only after the client has consented to this voluntarily. When you tick the box agreeing to the privacy policy before you submit information on this contact form, you consent to the processing of your personal data in a lawful, fair and transparent manner.
3. Personal data will be stored for as long as necessary to perform service or maintain the relationship desired by the customer. The customer can request deletion of personal data at any time following delivery of the service requested. Mandatory data retention periods (e.g. for tax purposes) remain unaffected by this provision.
4. Personal data is processed by Kathleen Parker, her employee/s and/or other authorised representatives or translators commissioned by her, all of whom are contractually obligated to treat personal data in compliance with this policy and with statutory provisions.
5. Kathleen Parker has set up organisational and security measures to protect your data from unauthorised access or misuse. These measures are updated regularly in line with relevant statutory provisions.
6. To find out more about how this website processes your personal data, read my Data Privacy Policy (https://www.redtapetranslation.com/data-privacy-policy/).
7. At any time, the customer can request information at no charge about the information stored or the security measures taken by Kathleen Parker. Incorrect entries can be rectified. Data stored unnecessarily can be deleted upon customer request. A simple email request is fine.

For more information, please contact Kathleen Parker: e-mail info@redtapetranslation.com, tel: 030 2089 6634, postal address: Red Tape Translation, c/o Factory Berlin, Rheinsberger Str. 76/77, 10115 Berlin.