No. I am a translator and an interpreter, not a lawyer. I will help you communicate with your case worker, but I don’t influence the flow of information. I can’t beg, plead, coerce, threaten, or convince. I might throw in a joke or a pleasantry here and there though. I can also make helpful suggestions with your permission. And charm is not to be underestimated.
Frequently Asked Questions
Will I have to come back to the office a second time?
Maybe. Sometimes the case workers want to see additional documents, even if they are not on the official list. This is out of your and my control.
I now can’t make it on the agreed date and time. What do I do?
If you let me know you won’t make it in advance (at least 1 business day before your appointment), you can use your pre-booked, non-refundable Red Tape Translation payment another time. If you need help rescheduling, please let me know. If you forget to let me know or don’t give me enough notice, you’ll lose your prepaid fee.
What happens if I get turned away or it’s all over in 5 minutes? Do I get a refund?
No. I’ve travelled to your appointment with you and conveyed the information you received accordingly. I’ll probably offer you a discount if you need me again, though.
How do I pay you for any extra time on the day of my appointment?
I will let you know if there’s any more money owing and I’ll send you payment instructions. You can pay by Paypal, TransferWise or bank transfer.