For certain phone calls, you might need to identify yourself or give verbal permission to have me on the line. You might also have to give a phone password or other personal information. If you’re making a payment, you might have to give your credit card number over the phone. Rest assured I do not ever record your personal information. If you’re still not comfortable giving me access to this information, you might prefer to use your Telephone Time for something else.
Frequently Asked Questions
How does Red Tape Translation handle sensitive information during phone calls?
With confidentiality, tact, professionalism and neutrality.
How long does it take before I get my translations?
Once I’ve seen your documents, I will tell you when you can expect to receive your translation/s. Your translator will start working as soon as we can see that you’ve paid.
Coaching is minimum 1 hour, but we won’t need to talk for that long. Do I lose my remaining time?
You can keep remaining time in credit for up to six months. You can also use that credit towards other services like translation or Telephone Time. Keep in mind that when you book a coaching slot, you will automatically use at least 30 of your 60 minutes.
I’d prefer to meet you in person – is this possible?
It can be hard to pin me down at the Red Tape Translation office because I’m always travelling across town to interpret for people. If you would really prefer to meet in person, just ask. If it’s possible, I’ll make it work!
When can’t I use Life Admin?
If you want me to make calls, keep in mind that some banks or other organisations might not reveal information over the telephone when a third party is present on the line for security reasons, even after you have given your consent verbally. Unfortunately, a refund of time used to make that phone call will not be possible.
Life Admin is not an tax or legal advisory service – e.g. I can’t represent you in a legal dispute or complete your tax return or VAT statement. I also can’t give you insurance recommendations. I can help you to translate a contract but I can’t offer my opinion on whether sections of it are legally sound.
Can you give me a ballpark quote for a translation without having seen the document?
Can I get a quote for a translation based on a similar document?
Can I bring the document to your office?
Do I have to show the original document?
How do I pay for translations?
I will e-mail you detailed payment instructions with my quote once I’ve seen your documents. You can either pay by bank transfer, TransferWise or Paypal. If you choose to pay by bank transfer, please send a screen shot as proof of payment. Your translator can get started as soon as we know you’ve paid.
Can you travel anywhere with me?
In Berlin, Frankfurt and Munich we travel anywhere within the defined metro areas (e.g. Berlin AB, Frankfurt City Zone, Munich Inner District). If your appointment is outside these areas, contact us for more information.